What is your Refund Policy?

We will provide refunds under the 30-day money-back guarantee within five business days in the following cases:

  1. The package was not used at all due to a technical failure on our side that prevented the user from accessing their account. If we resolve this within 48 hours, this case will not be valid for a refund.
  2. There was a significant discrepancy between our tests and the real employer tests. If the discrepancies were significant, a full refund will be given. If there were discrepancies, but they are not deemed significant by our Support Team, a partial refund of 25% - 50% will be given. The level of significance will be judged from the information you provide in your refund request. We therefore advise you to provide us with examples. 

We are not liable to provide refunds for reasons that sit outside these such as:

  • You don’t like the platform
  • You didn’t pass your tests
  • You think the questions are too hard / easy
  • You signed up by mistake

The tests we provide are for practising and simulating the actual exams you’ll encounter. They are not designed to be the same as the actual tests to ensure that they do not infringe on any copyright law. It’s our aim to give you exposure to multiple tests and help you learn skills which you can apply to whichever test you face in a real job application process. 

If you are not satisfied with your purchase and your refund request is in line with the above terms, please reach out to our Support Team for your refund to be considered. A member of our Support Team will respond within 5 business days.

You can read more about our Refund Policy in our Terms and Conditions

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